Shipping & Delivery Policy

1. Discounts and Offers: Any available discounts or offers will be displayed on the Shopping Cart Review Page.
2. Free Shipping: Free shipping is available for orders UP TO US$ 350
3. Shipping Method: Products will be dispatched through a reputable international courier or cargo company.
4. International Shipping Charges: Shipping charges for international orders vary based on the destination and shipping method. If shipping is unavailable via courier, additional charges may apply, and customers will be informed.
5. Dispatch Time: Orders will be dispatched as soon as possible after receipt.
6. Import Restrictions: We are not responsible for any claims if a product is restricted or prohibited in the destination country after dispatch.
7. Customs Clearance: If goods are returned due to customs clearance issues, freight, insurance, and clearing charges will be deducted from the refund amount.
8. Customs Inspection: International shipments may be opened and inspected by customs authorities, beyond our control.
9. Customs Duties and Taxes: Any applicable customs duties, local taxes, or clearance charges will be the customer’s responsibility.
10. Delivery Timeline: Orders are typically delivered within 5-7 working days.

Privacy Policy

1. Introduction

Welcome to Arts & Crafts India (“we,” “our,” “us”). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or interact with our services.

2. Information We Collect

• Personal Information: Name, email, phone number, address, payment details, etc., provided voluntarily.
• Non-Personal Information: IP address, browser type, device details, and browsing habits through cookies.

3. How We Use Your Information

• To process orders and provide customer support.
• To improve our website and services.
• To send updates, offers, and newsletters (opt-out available).
• To comply with legal requirements.

4. Sharing Your Information

• With third-party service providers for operations, payment processing, and delivery.
• As required by law or to protect our rights.
• During business transfers (merger, acquisition).

5. Cookies

We use cookies for website functionality, analysis, and personalized content. You can manage cookie settings through your browser.

6. Data Security

We employ technical measures to protect your data but cannot guarantee absolute security.

7. Your Rights

• Access, update, or delete your data.
• Opt-out of marketing communications.

8. Contact Us

Email: [email protected] Phone: 9414048184 Address: ARTS & CRAFTS, 8, DURGA VIHAR, OPP GEMSTONE PARK, TONK ROAD, JAIPUR – 302029, RAJASTHAN, INDIA.

Terms & Conditions

1. Introduction: By using our website, you agree to these terms.
2. Eligibility: You must be at least 18 years old.
3. Use of Site: Do not misuse our site or engage in illegal activities.
4. Products & Pricing: We strive for accurate descriptions but cannot guarantee error-free listings.
5. Payment Terms: Payments must be accurate, and refunds follow our Return Policy.
6. Shipping & Delivery: Shipping costs and timelines vary. Delays may occur due to customs.
7. Intellectual Property: Content is protected and may not be used without permission.
8. Limitation of Liability: We are not liable for indirect damages.
9. Governing Law: Disputes will be governed by the laws of India, under Jaipur jurisdiction.

Return, Exchange, Refund & Cancellation Policy

1. Cancellation Policy

• Orders can be canceled within 24 hours of placing the order.
• To cancel an order, contact our customer support at [email protected] or 9414048184.
• Once the cancellation is confirmed, any payments made will be refunded within 7 working days.

2. Return Eligibility

• Customers may initiate a return or exchange within 7 days of receiving their order.
• To be eligible for a return, the product must be in its original, unused condition, including all packaging, accessories, and documentation.

3. Non-Returnable Items

• Custom-made products, personalized items, and items marked “Final Sale” are not eligible for return.
• Damaged items due to misuse or negligence are not accepted.

4. Return Process

• Contact our customer support team at [email protected] or 9414048184 to initiate a return.
• Provide the order details and reason for the return.
• We will guide you on the return shipping process.

5. Refund Policy

• Once the returned item is received and inspected, we will process the refund within 7 working days.
• Refunds will be processed to the original payment method.
• Shipping costs are non-refundable.

6. Exchange Policy

• Exchanges are allowed for items of the same value.
• Contact customer support to arrange an exchange.

7. Damaged or Defective Products

• If a product is received damaged, contact us within 48 hours of delivery with photos of the damage.
• We will arrange a replacement or refund after verification.

8. Contact Us for Returns

Email: [email protected] Phone: 9414048184